Refund & Cancellation Policy
Transparent terms on subscription cancellations, refund review criteria, and payment processing.
Merchant of Record Notice (Dodo Payments)
SalesChat partners with Dodo Payments as our Merchant of Record (MoR) for digital product sales, subscription billing, and tax compliance. Dodo Payments is the legal entity that processes your transactions, calculates applicable global sales tax (VAT/GST), and issues official invoices. On your credit card or bank account statements, charges will typically be identified as DODO* SALESCHAT or DODOPAYMENTS.
1. Subscription Cancellation Policy
You have full control over your subscription. You may cancel your paid recurring plan at any time through your organization settings dashboard or by emailing support@chat2sell.in.
Service Continues Until Period End
When you cancel a subscription, your paid benefits (including simulation quotas, team seat allocations, and advanced scoring) remain fully active throughout the remainder of your paid billing cycle.
No Mid-Cycle Prorating
Because full cloud and AI inference resources are allocated upfront for each billing interval, we do not provide prorated refunds or credits for partial months or unused simulation turns upon voluntary cancellation.
Automatic Transition to Free Tier
Upon conclusion of your paid period, your account will smoothly revert to our Free plan. All historical chat simulations, transcripts, and evaluation scores remain safe, viewable, and exportable.
2. Refund Eligibility & 14-Day Evaluation Window
We want you to be completely confident in SalesChat. If you experience technical defects, platform failures, or billing discrepancies, you may request a refund within 14 calendar days of the transaction date.
- Severe or persistent platform outages preventing simulation usage.
- Reproducible bugs where AI responses consistently fail to generate.
- Duplicate billing or inadvertent multiple transactions for the same plan.
- Unintended renewals if reported within 48 hours with zero simulation usage.
- Substantial or complete consumption of monthly simulation quotas.
- Requests submitted after the 14-day evaluation window has elapsed.
- Discontent with AI feedback scores when the system operated as designed.
- Accounts terminated due to violations of our Acceptable Use Policy.
3. How to Submit a Refund Request
To ensure your request is reviewed quickly, please email support@chat2sell.in with the following details:
- Account Email & Organization: The email associated with your SalesChat account.
- Transaction Identifier: The invoice number or payment ID from your Dodo Payments receipt.
- Description of Issue: A summary of the technical defect or reason for your request.
Our team reviews all inquiries within 24 to 48 business hours. If an issue is verified, a full or partial refund will be authorized.
4. Refund Settlement & Timelines
Once approved, refunds are processed via Dodo Payments directly to the original payment method used during checkout (credit card, debit card, or supported local method).
- Disbursement Timeframe: Funds typically appear on your statement within 3 to 5 business days, depending on your card issuer or banking institution.
- Currency & Taxes: Dodo Payments automatically calculates and refunds applicable VAT/GST sales tax collected at checkout.
5. Chargebacks & Bank Inquiries
We are committed to resolving any legitimate billing concern directly and equitably. If you believe an error occurred, we ask that you contact our team at support@chat2sell.in prior to filing a formal dispute or chargeback with your issuing bank. Uncoordinated chargebacks may result in administrative dispute fees and automatic suspension of your workspace while the inquiry is investigated.
Have questions about your bill?
Our support desk is here to help with invoice lookups, subscription modifications, and receipt inquiries.